eb33's Privacy Policy
Your personal information is our top priority at eb33. This policy provides full details on what data we collect, how we use it, and how we keep it safe.
Brief Overview
This Privacy Policy ("Policy") is issued by the eb33 platform ("we", "our", "eb33") and applies to all users ("you", "user") of the website eb33.lat. The purpose of this policy is to inform you about what personal data we collect, how it is processed, with whom it may be shared, and what rights you have over your information.
By using the eb33 platform, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform. For any questions, please contact us.
Policy Summary
| Topic | Brief Description |
|---|---|
| Data Collection | Necessary data is collected during registration, transactions, and platform use |
| Data Use | Used for account management, payment processing, and service improvement |
| Data Sharing | Not sold to third parties; limited sharing may occur upon mandatory requests from regulatory authorities |
| Data Protection | Secured through SSL encryption and modern security technology |
| Your Rights | You have the right to request access to, correction of, and deletion of your data |
| Contact | [email protected] — also available via 24/7 live chat |
1 Data We Collect
To provide services on the eb33 platform, we need to collect certain necessary information. Detailed descriptions of the various types of data are provided below.
1.1 Identity Information
When you create an account or log in to eb33, you may be required to provide the following:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (when identity verification is required)
1.2 Financial Information
The following information is required to complete deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
1.3 Technical Information
Data automatically collected from your device and internet connection:
- IP address
- Browser type and version
- Device type and operating system
- Login time and date
- Cookies and session data
1.4 Gaming Data
Information related to your gaming activity on the platform:
- Type and duration of games played
- Betting history and amounts
- Win and loss records
- Bonus usage history
- VIP level and points information
1.5 Communication Information
Data collected when you contact us:
- Live chat conversations
- Email correspondence
- Details of complaints and requests
- Customer support ticket information
1.6 Voluntarily Provided Information
Information you provide on your own:
- Information provided during profile updates
- Participation in surveys or feedback
- Responsible gaming limit settings
- Notification preferences and settings
2 Purpose of Data Use
eb33 uses the data it collects solely for the following purposes. Your information is not used for any additional or unrelated purposes.
Account Management
Your identity information is used to create, verify, and manage your account. Date of birth is used to confirm age verification, as eb33 is intended only for users aged 21 and above. Technical information is also used to ensure login security.
Payment Processing
Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. A record of each transaction is kept for security purposes and monitored to detect any irregularities.
Customer Service
Your contact information and account history are used to help the customer support team resolve any questions or complaints you may have. This information is essential for providing service via 24/7 live chat and email.
Platform Development
By analysing users' gaming patterns and preferences, the eb33 platform's services and user experience are continuously improved. This analysis is conducted in a fully secure environment and does not reveal personal identities.
Fraud Prevention
Technical and financial data is monitored to detect and prevent account misuse, fraudulent transactions, and unauthorised access. This ensures the security of your account and funds.
Notifications and Communication
Your email address and mobile number are used to send you important account updates, transaction confirmations, and service-related information. You can manage your notification preferences from the settings.
3 Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the eb33 website. Cookies are small data files stored in your browser that help ensure the platform functions correctly.
We use three types of cookies — first, essential cookies which are required for login sessions and security; second, functional cookies which remember your preferences and settings; and third, analytical cookies which help monitor platform performance.
You can control or disable cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.
Types of Cookies
- Session Cookies: Automatically deleted when the browser is closed
- Persistent Cookies: Stored for a specified period of time
- First-Party Cookies: Set directly by eb33
- Third-Party Cookies: Used for analytics services
4 Data Sharing and Disclosure
eb33 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:
Payment Providers
The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions. They handle the information in accordance with their own privacy policies.
Technology Service Providers
Limited data may be shared with trusted technology partners for the management of hosting, security, and technical infrastructure. They operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose necessary information as part of a legal obligation in response to a court order or a lawful request from a competent authority.
Security Agencies
Information may be shared with relevant agencies when required to investigate fraud, money laundering, or other illegal activities. This is done to protect the platform and its users.
5 Data Protection Measures
eb33 follows industry-best security standards to protect your personal information. Our platform uses SSL (Secure Sockets Layer) encryption technology, which encrypts all data exchanged between your browser and our servers.
Stored data is kept secure through strong encryption. Our server security is maintained through firewalls, intrusion detection systems, and regular security audits.
However, 100% security on the internet cannot be guaranteed. Should a security breach occur, we will notify you as quickly as possible and take the necessary steps.
Security Features
- SSL/TLS encryption — on all data transmissions
- Two-factor authentication
- 24/7 security monitoring
- Regular security audits and testing
- Automatic detection of suspicious activity
- Strict data access controls for staff
- Special protection layer for payment information
6 Data Retention Period
We do not retain your data indefinitely. Specific retention policies apply to each type of information:
Active Account Data
All profile information, gaming history, and transaction records are retained for as long as your account remains active. This information is essential for the proper management of your account.
Closed Account Data
Even after an account is closed, financial transaction data may be retained for a specified period due to legal and regulatory obligations. Once that period has passed, the data is securely deleted.
Communication Information
Records of live chat and email conversations for customer service purposes are kept for a limited period. This helps resolve any future disputes.
Technical Logs
Server logs and technical data are generally kept for a short period. Some data may be retained for longer if needed for security investigations.
7 Your Rights
eb33 believes you should have full control over your personal information. Below are your key rights regarding your data:
Right to Access
You have the right to know what information eb33 holds about you and to receive a copy of that information.
Right to Correction
If any information stored about you is incorrect or incomplete, you have the right to request that it be corrected.
Right to Deletion
In certain circumstances, you have the right to request that your personal information be deleted. We may be required to retain some data due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.
Right to Data Portability
You have the right to receive the information stored about you in a readable format and to transfer it elsewhere if needed.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be temporarily restricted.
8 Protection of Minors
The eb33 platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified during the registration process. If we become aware that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe a minor has created an account on our platform, please notify us immediately at [email protected].
Age Restriction
This platform is strictly for users aged 21+. We are firmly committed to protecting minors. For more information, please visit our Responsible Gaming page.
9 Changes to the Policy
eb33 reserves the right to update this privacy policy from time to time. For any significant changes, we will post a notice on the website and indicate the date of the latest update at the top of the page.
If you continue to use the platform after the updated policy takes effect, you will be considered to have agreed to the terms of the new policy. We therefore recommend visiting this page regularly.
10 Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to get in touch with us. Our team is always ready to assist you.
eb33 Data Protection Team
Email: [email protected]
Live Chat: Available 24/7 from any page on the site
Support is available in both Bengali and English
Responding to any privacy-related requests is our priority. Protecting your information is our responsibility.