📄 Legal Document

eb33 Terms & Conditions

This document clearly sets out all the terms, rights, and responsibilities for using the eb33 platform. Please read it in full before using our services.

Last Updated: These terms and conditions are always in effect. eb33 reserves the right to change these terms at any time.

Table of Contents

1General Provisions

These terms and conditions form a legal agreement between the eb33 platform and its users. By opening an account through the eb33 website, mobile site, or app, you are considered to have read, understood, and accepted these terms in full.

eb33 is an online betting and casino platform that provides cricket betting, slot games, live casino, and various other entertainment services for users in Bangladesh. Before accessing this platform, please confirm that online gaming is legally permitted in your country or region.

Important: If you have any doubts or questions about these terms, please contact our support team before using our services.

2Eligibility & Registration

To open an account and use services on eb33, the following conditions must be met:

  • You must be at least 21 years of age. Minors are not permitted to use this platform.
  • Each person may open only one account. If multiple accounts belonging to the same person are found, all of them may be suspended or closed.
  • All information provided at registration must be accurate, complete, and up to date.
  • You must operate the account in your own name and for yourself — gaming on behalf of a third party is not allowed.
  • eb33 may ask you to complete an identity verification (KYC) process at any time.
Warning: Registering with false information may result in account cancellation and forfeiture of any deposited funds.

3Account Security & Password

It is your responsibility to keep your account secure. eb33 recommends following the guidelines below to protect your account:

  • Use a strong and unique password — combining uppercase letters, lowercase letters, numbers, and special characters.
  • Never share your login details with anyone.
  • Log out after every session, especially on shared devices.
  • If you suspect unauthorised access to your account, notify the eb33 support team immediately.

eb33 will not be held responsible for any loss resulting from unauthorised use or a compromised password.

4Deposits & Withdrawals

The rules governing financial transactions on eb33 are detailed below:

  • Minimum Deposit: ৳300 (per method).
  • Minimum Withdrawal: ৳1,000.
  • Withdrawal Time: Processing is generally completed within 15 minutes to 2 hours.
  • Accepted Methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
Important: The payment method and name used on the account must match the registered information. Transactions in a third party's name are not accepted and may be cancelled.

All withdrawal requests are approved after verification. eb33 may request additional information or documents for identity verification if deemed necessary.

5Bonuses & Promotional Offers

eb33 offers various types of bonuses and promotional offers. Please read the relevant terms carefully before claiming any offer.

  • Welcome Bonus: 100% bonus on the first deposit, up to ৳20,000.
  • Wagering Requirement: 20x — calculated on the bonus amount.
Example: Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000. Bonus wagering: ৳1,000 × 20 = ৳20,000 must be wagered before withdrawing bonus winnings.

Additional example: A deposit of ৳42,000 qualifies for a ৳20,000 bonus (maximum limit), giving a total balance of ৳62,000.

  • Bets placed with bonus money cannot be withdrawn; only winnings earned from bonuses may be withdrawn, subject to conditions being met.
  • eb33 reserves the right to modify, suspend, or cancel any bonus offer.
  • Any attempt to collect bonuses using multiple accounts or by fraudulent means will result in account cancellation.

6Betting & Gaming Rules

The following rules apply to betting and gaming activities on eb33 to ensure smooth operation:

  • Once a bet is confirmed, it cannot be changed or cancelled.
  • eb33 reserves the right to void bets where incorrect odds or payments were issued due to a technical error.
  • If an event is cancelled or rescheduled, bets will be refunded where applicable.
  • Slot and casino game results are determined by a certified Random Number Generator (RNG), which ensures fair play.
  • Specific market rules apply to cricket, football, and other sports betting — see the relevant section for details.
Warning: Participating in any match-fixing or collusion activity is strictly prohibited and may be subject to legal action.

7Prohibited Activities

The following activities are strictly prohibited on the eb33 platform:

  • Money laundering or conducting illegal financial activities.
  • Tampering with or attempting to hack the platform's software or technology.
  • Using automated bots or scripts to place bets.
  • Impersonating another user or accessing their account.
  • Opening multiple accounts to claim bonus benefits.
  • Abuse, threats, or harassment directed at other users, staff, or partners.

If evidence of such activities is found, eb33 reserves the right to immediately suspend or permanently close the account and notify the relevant authorities.

8Limitation of Liability

eb33 strives to maintain the highest standard of service. However, eb33's liability is limited in the following situations:

  • Loss caused by internet disconnection, device failure, or failure of a third-party service.
  • Loss resulting from unauthorised account access — where it occurred due to the user's own negligence.
  • Temporary unavailability of services due to unexpected technical issues.
  • Processing delays by third-party payment providers.

eb33 is committed to ensuring a safe, reliable, and fair service. Our support team is always ready to help with any issue.

9Privacy & Data Protection

eb33 places great importance on the privacy of users' personal information. We keep your data secure using SSL encryption and advanced security technology.

  • Your personal information will never be sold to third parties.
  • Details on how data is collected, stored, and used are set out in our Privacy Policy.
  • Documents submitted for identity verification are stored securely and used only for the required purposes.
Learn More: For a full description of data collection and processing, please read our Privacy Policy.

10Responsible Gaming

eb33 places responsible gaming as its top priority. We believe gaming is a form of entertainment — not a means of creating financial stress.

  • Only those aged 21 or above may use this platform.
  • We offer deposit limits, time limits, and self-exclusion options.
  • If you experience any problems related to gaming, let us know right away — we are ready to help.
  • Never bet with borrowed money or money you need for essential expenses.

For more information on responsible gaming, visit our Responsible Gaming page.

11Changes to Terms

eb33 reserves the right to change, add to, or amend these terms and conditions at any time. Changes take effect as soon as they are published.

  • For significant changes, we will make an effort to notify users by email.
  • Continued use of the platform after a change has been made will be considered acceptance of the new terms.
  • If you do not accept the new terms, you have the right to close your account and withdraw all valid balances.
Tip: Visit this page regularly to stay informed about the latest terms and conditions.

12Contact & Dispute Resolution

If you have any questions, complaints, or disputes regarding these terms and conditions, please contact the eb33 support team first. We are committed to resolving all issues quickly and fairly.

  • Live Chat: 24/7 — available from any page on the site.
  • Email: [email protected]
  • Language: Support is available in both Bengali and English.

In dispute resolution, eb33's decision will be considered final, though the user's right to appeal is reserved.

More Help: For common questions, visit our FAQ page. To learn more about us, read our About Us page.